Empathy: The Human Connection to Patient Care

“Patient care is more than just healing — it’s building a connection that encompasses mind, body and soul. 

If you could stand in someone else’s shoes . . . hear what they hear. See what they see. Feel what they feel. Would you treat them differently?”


CEO Toby Cosgrove, MD, shared this video, titled “Empathy,” with the Cleveland Clinic staff during his 2012 State of the Clinic address on Feb. 27, 2013. Published on February 27, 2013.

This is a reminder to us all to walk in each others shoes before we ignore, criticise or talk harshly to or about…  As we work together, towards dementia friendly and accessible communities, we must keep this uppermost in our hearts and minds.
The power of collaboration, of acceptance, of being able to accept healthy criticism, in order to improve the lives of everyone in our community, including people with dementia and our families, is paramount to the work DAI does, and to all those individuals or organisations working tirelessly to make a difference.
Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has. (Margaret Mead)